R.I.P. Customer Service (Part 1)

My recent service experiences as a customer lead me to the cynical conclusion that we live in a world of assholes and assumptions. I posted this as my Facebook status yesterday and many people commented on their own gripes of the new millennium help standards. I have 16 years practice  in the service industry.  Each year I learn how to improve my level of assistance when working with clients.  At the risk of sounding high and mighty; I feel when I am the consumer and have a complaint, issue or question there are very few reps who meet my expectations on how they handle my concern. I shouldn’t have to elaborate that the title of this blog is an indication that customer service is dead. Some of the reasons for the demise are

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Jennifer Hudson….Weight Watching

WOW. 80lbs lighter, Ms. Jennifer Hudson looks unbelievable. After revelaing her weight loss on an Oprah appearance, I was inspired. I gained 60lbs when I was pregnant with my daughter and so far I have only lost 20lbs of that.  My daughter is now 10 months old so I will think of Jennifer’s journey while I continue working on myself.  Personally I thought Jennifer was gorgeous before she lost the weight, but the clothes she has been rocking are PERFECT for her new body and she looks ecstatic to model them.  I love this story so much because it reminds me of my own weight loss struggles & accomplishments.  Jennifer Hudson puts such a “Smile” on the face of weight loss. She was able to shine beautifully when she was heavier and she still has the same warm, can-do attitude as a size 6.   Continue reading

Red Hot at The Oscars

It made my Sunday night to see RED on the Red Carpet of the 83rd Annual Academy Awards. My top three picks at the 2011 Oscars all donned this hue and looked stunning.

  1. Jennifer Lawrence: Nominated for best actress in a leading role for Winter’s Bone.  I have to admit I had no idea who Jennifer Lawrence was until I watched the Oscars. Simply put; she is gorgeous.  This dress was my favorite. I am such a fan of the simple elegance this dress exudes. Continue reading

For Billy: The Movie

A 2009 study by the Indicators of School Crime and Safety showed that 1/3 of teens reported being bullied at school. An even more alarming statistic showed that school bullying can be related to violent actions, including suicides outside of school.  It is truly outrageous and heartbreaking to think of a young child or teen who thinks there is “no way out”  that they actually contemplate taking and in some cases do take their own lives.   A fellow WHS alum of mine, Michael Anthony is standing up and making an effort for change. It all started with this hilarious You Tube video.

Michael’s video sparked a reaction in many people and the documentary, For Billy: The Movie, was created.  After posting the You Tube video, “It Gets Better:” “Michael received over 100 responses from friends and strangers alike; however, one letter in particular changed the course of Michael’s life. Simply signed “Billy”, this semi-anonymous note was written by a boy from Michael’s hometown, one who currently attended his very same high school. In the letter, Billy shared his personal struggle with his sexuality and the sadness it has created in his life – a story Michael found all too familiar.” I urge you to go to the For Billy: the movie website and read Billy’s letter, find out how you can help, donate and mark your calendars for the event:  BE: The Exhibit on March 18th in Arlington Heights, IL.  I asked Michael if I could write this blog because it is such an important message to send to kid and adults. He was kind enough to let me share this story and his objective of this documentary: “What do I hope to accomplish from this? My goal is this…You can’t change the world, but you CAN change conflicted hearts, the people that are on the border of accepting everyone. Maybe I can change 10 people in Wheeling. Maybe my media coverage can change 100 people in Illinois. Maybe this documentary can change 100 people in each state. That’s 5,000 people who, before, weren’t accepting or aware of our culture of bullying, homophobia and ignorance. 5,000 people can change the world, I think. That’s what I hope to accomplish.” Michael’s open heart and kindness gives me hope and I feel so proud to support his vision with this movement.  If you have been following my blog, I hope you gather that I am a strong believer in accepting others for who they are.  This is the quintessential time to act on that belief ! See you on the 18th and special thanks to Michael Anthony for the message, movie and motivation to stand up for our youth!!

Girls are Sports Fans too!

The Bears won the Superbowl in 1985 and I was 4 years old. My parents dressed me from head to toe in boys Chicago Bears clothes. I look back on the picture proudly because to this day the Bears are my all time favorite team; I just wish my outfit was more girly & cute.  For many years I bought boys/men’s sportswear to pay homage to my favorite teams.   Don’t get me wrong, there was a very small selection of women’s apparel, but it was slim pickings for sure.  In 2007 Alyssa Milano (yes, Samantha from “Who’s The Boss,”) debuted her Touch collection which includes every sports team you could think of from the NFL, MLB, NHL, NCAA & NBA!  Visit Fandalia to find your faves. It’s refreshing to see such diverse and trendy T’s, jackets, & tanks to represent your favorite sports team. Girls LOVE Sports too and now we can actually wear something fitting and flattering.

Key Pieces to Your Wardrobe

Hey! Hey! Hey! Zumba!

8 months after having my 1st child, I am actually at the same weight I was when I was 8 months pregnant. I wish the lbs. would’ve melted off right after having my baby girl, but I actually ended up gaining more weight after Reese Marie was born.  It has been a constant struggle to eat right and work out.  I am sick of the same old 30 minutes on the elliptical and 30 minutes on the treadmill and it wasn’t doing anything!! My friend a co-blogger on this site: Fabiola introduced me to Zumba at our gym: XSport Fitness in Arlington Heights.  Zumba is a high impact, intense cardio 1 hour workout that burns calories like crazy.  It is the best cardio workout I have done in a long time and the weight I gained during pregnancy is finally starting to shed.  While Zumba is high impact it is the most fun exercise I have tried in a long time. The word Zumba actually translate in Spanish to: “to move fast and have fun” I strongly urge you to visit your local gym/fitness center to see if they offer this class. You can also check out the official Zumba webpage for more information.  I love, love, love this class and I can’t wait to post my results on my weight loss goal of 50lbs!!

Facebook-Mania

With more then 200 MILLION active users, Facebook is sweeping the nation. My college aged cousins introduced me to Facebook about 2 1/2 years ago. I had a myspace and still do, but when I started on Facebook it was more appealing (for some reason or other) to keep in touch with people. Now that I have had a facebook for some time, there are some questions I have to ask: