R.I.P. Customer Service (Part 2, The Resurrection)

You would think all of us would be scared shitless that the automated robot would steal our jobs and we’d be doing whatever takes to please the masses in our respective service industry, but my experience as the customer hasn’t been pleasant for a long time. In fact it is so rare that I receive good customer service, that I can remember every detail when it actually happens.  What makes an awesome worker?  I am not trying to toot my own horn, but I take customer service very seriously and I think I go above and beyond for my customer’s approval.We can resurrect customer service from the dead.  If you are in this industry or plan to be, take notes.

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R.I.P. Customer Service (Part 1)

My recent service experiences as a customer lead me to the cynical conclusion that we live in a world of assholes and assumptions. I posted this as my Facebook status yesterday and many people commented on their own gripes of the new millennium help standards. I have 16 years practice  in the service industry.  Each year I learn how to improve my level of assistance when working with clients.  At the risk of sounding high and mighty; I feel when I am the consumer and have a complaint, issue or question there are very few reps who meet my expectations on how they handle my concern. I shouldn’t have to elaborate that the title of this blog is an indication that customer service is dead. Some of the reasons for the demise are

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