R.I.P. Customer Service (Part 1)

My recent service experiences as a customer lead me to the cynical conclusion that we live in a world of assholes and assumptions. I posted this as my Facebook status yesterday and many people commented on their own gripes of the new millennium help standards. I have 16 years practice  in the service industry.  Each year I learn how to improve my level of assistance when working with clients.  At the risk of sounding high and mighty; I feel when I am the consumer and have a complaint, issue or question there are very few reps who meet my expectations on how they handle my concern. I shouldn’t have to elaborate that the title of this blog is an indication that customer service is dead. Some of the reasons for the demise are

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