R.I.P. Customer Service (Part 2, The Resurrection)

You would think all of us would be scared shitless that the automated robot would steal our jobs and we’d be doing whatever takes to please the masses in our respective service industry, but my experience as the customer hasn’t been pleasant for a long time. In fact it is so rare that I receive good customer service, that I can remember every detail when it actually happens.  What makes an awesome worker?  I am not trying to toot my own horn, but I take customer service very seriously and I think I go above and beyond for my customer’s approval.We can resurrect customer service from the dead.  If you are in this industry or plan to be, take notes.

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R.I.P. Customer Service (Part 1)

My recent service experiences as a customer lead me to the cynical conclusion that we live in a world of assholes and assumptions. I posted this as my Facebook status yesterday and many people commented on their own gripes of the new millennium help standards. I have 16 years practice  in the service industry.  Each year I learn how to improve my level of assistance when working with clients.  At the risk of sounding high and mighty; I feel when I am the consumer and have a complaint, issue or question there are very few reps who meet my expectations on how they handle my concern. I shouldn’t have to elaborate that the title of this blog is an indication that customer service is dead. Some of the reasons for the demise are

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What to Wear to an Interview

A few weeks ago, my sister-in-law asked me to go shopping with her to help her shop for the perfect outfit for a very important job interview. Being the great sister-in-law that I am ;), I of course went with her. We found her a really cute black pencil skirt, with a white buttoned down shirt, a lime green cardigan, and a skinny belt to tie it all together. She was interviewing for a high-level position, and needed to make a striking first impression. Looking professional but still stylish at the same time and looking her best. She indeed looked her best and got the job! While her credentials proved that she was definitely qualified and ultimately that is what gets someone hired, it’s super important to make that first impression unforgettable.

With today’s unemployment rate at an all time high, you must do everything in your power to have as much in your favor as possible. A top notch resume that is customized towards each position that you are applying for is what Continue reading